FREQUENTLY ASKED QUESTIONS

Inmate Information Center: (213) 473-6080 

What are the inmate mail rules and regulations

What are the visiting guidelines and times?

The inmate I am inquiring about has been sent to State Prison. How do I find out where he/she is so I can send a letter?

When I try a search, I get an error message that says "we are unable to process your request...please try again later". What's wrong?

I know this person was in jail, but my search comes back "no record found". What happened?

I was released from jail, but my record still shows. When will you take it off?

How can I have my record sealed so it doesn't show?

The person I'm checking on was in court today but their record hasn't been updated yet. Why not?

What does "removal" mean when I see it next to a court date?

How can I find out who the attorney is on a case?

What does the code SP3 mean next to a case?

Does your Inmate Information Center search page support wild card searches?

Does a name have to be spelled correctly to find someone?

I see more than one booking number for one person, is your information correct?

I see one booking number with more than one name? How can this be?

An inmate's family member just died, how can I let them know right away?

How can I speak to a real person, I have a question that isn't on your list?

Who should I contact if I am having difficulties receiving collect calls from a jail facility?

 

Q: What are the visiting guidelines and times?

A: Public visiting guidelines differ for each jail facility. Click here to view the list that explains the times and rules for each location.

 

Q: The inmate I am inquiring about has been sent to State Prison. How do I find out where he/she is so I can send a letter?

A: The information number for the Department of Corrections in Sacramento is (916) 445-6713. They will need the person's name and birth date to search their records.

 

Q: When I try a search, I get an error message that says "we are unable to process your request...please try again later". What's wrong?

A: The record page is unable to be displayed due to a technical problem on our end. Please try back after a few minutes, we can usually fix things quickly. If the system is going to be down for an extended period, we will post a message.

 

Q: I know this person was in jail, but my search comes back "no record found". What happened?

A: The person was probably released or sent to State Prison a long time ago and their information has dropped off line. We currently keep about one year of history available on the Internet.

 

Q: I was released from jail, but my record still shows. When will you take it off?

A: Arrest records are not deleted, they become part of your criminal history. If the database grows too large and the search function slows down, we may periodically remove older records. At the moment, there is six months of historical information available on the Internet.

 

Q: How can I have my record sealed so it doesn't show?

A: For a record to be removed, you have to go back to the sentencing court and obtain a court order from the judge. If the judge orders your record "sealed", the Sheriff's Department will do so. Please remember that if you have more than one arrest you will have to get a separate order for each one.

 

Q: The person I'm checking on was in court today but their record hasn't been updated yet. Why not?

A: Approximately 1600 inmates are transported to court every day, and each one comes back with a least one document telling us what happened. This information has to be entered into our jail computer system by Sheriff's Department record clerks. This, as you can imagine, takes time. The most urgent cases, like releases and next day court appearances, are done first. So if an inmate has a court date that's a few days or weeks away, or they were sentenced and will be with us for awhile, their record might not be updated for anywhere from a few hours to possibly a couple of days. Keep checking back!

 

Q: What does "removal" mean when I see it next to a court date?

A: Removal means that a judge has ordered the Sheriff's Department to remove an inmate from jail and take him/her to court on a certain day. This removal order can be for various reasons including pre-trial motions, bail hearings, being a witness, or other court proceedings.

 

Q: How can I find out who the attorney is on a case?

A: We don't have that information, you would have to call the court with the case number or attend the next scheduled appearance.

 

Q: What does the code SP3 mean next to a case?

A: SP3 means that there was a sentence to State Prison and all the inmate's paperwork has been processed and he/she waiting for transportation to the Department of Corrections. Once the inmate has left County jail, the release information section will show the date and time they were sent.

 

Q: Does your Inmate Information Center search page support wild card searches?

A: No. Wild cards could cause the search function to slow to an unacceptable level, and we want to keep performance fast.

 

Q: Does a name have to be spelled correctly to find someone?

A: Yes. The site requires at least a first and last name and they must match the name the person is booked under.

 

Q: I see more than one booking number for one person, is your information correct?

A: Every time a person is booked, they get a new number. The older numbers will show a release reason and date. Old numbers don't go away, they become part of a person's history.

 

Q: I see one booking number with more than one name? How can this be?

A: The person has what are called "AKAs". This stands for "Also Known As". These other names are added after the initial booking, most often when their true identity becomes known after fingerprint identification returns from the State Department of Justice.

 

Q: An inmate's family member just died, how can I let them know right away?

A: The Office of Religious and Volunteer Services can be reached at (213) 974-8085 on week days between 8:00 AM and 5:00 PM. They will assist in making a death notification to any inmate.

 

Q: How can I speak to a real person, I have a question that isn't on your list?

A: The Inmate Answering Service is staffed 24 hours a day, every day of the year. You can reach them at (213) 473-6080.

 

Q: Who should I contact if I am having difficulties receiving collect calls from a jail facility?

A: If it is a local call, please call (888) 815-9102.
    If it is a long distance call, please call (888) 286-3849.